Contact Us

We are here to ensure your experience with Nexoria is seamless from checkout to everyday wear. Whether you have questions about sizing, pairing your device, or checking the status of your delivery, our dedicated customer care team is ready to assist.

Track Your Order

To view the live status of your shipment:

  1. Locate the tracking number sent in your Shipping Confirmation Email.
  2. Visit our dedicated Order Tracking Page (or use our universal tracking portal) and enter your tracking code to view real-time transit updates.
  3. Please note: Carrier systems typically require 24 to 48 hours to register initial transit scans after dispatch. If your tracking details do not appear immediately, your parcel is already safely en route to your local postal carrier.

Need Quick Answers?

Before reaching out, check our comprehensive Frequently Asked Questions for instant answers regarding:

  • Ring sizing recommendations and quick exchanges
  • Bluetooth pairing and companion app setup
  • Water resistance, battery care, and warranty details

Customer Support

If you still need assistance, our support team is available Monday through Friday to help you with:

  • Email: [email protected]
  • Response Time: We respond to all inquiries within one business day (excluding weekends and public holidays).
  • Tip for Faster Service: Please include your Order Number (e.g., #1024) and the email address used at checkout in your message subject line.
Name